Creative Communities - BC Library Conference 2015
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Friday, May 22 • 11:30am - 12:10pm
F12 - Get Real! Questionnaire Design, Administration, and Analysis in a Small-Town Community LIMITED

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Limited Capacity seats available

It's become easier than ever to survey your library's stakeholders; online survey tools such as Survey Monkey have made it possible for anyone to create and disseminate questionnaires, and more and more of the people we serve are online. Moreover, the ways in which libraries report to their stakeholders has shifted in recent years, from traditional metrics such as input and output statistics, to measures of effectiveness, i.e. outcomes and impact--further necessitating the use of qualitative research methods such as questionnaires. As the result, it's more important than ever for library professionals to be proficient in survey design, administration, and analysis, so that we might strive towards the gold standard when conducting our research, and act confidently on the data that we collect. In this session, we’ll summarize and present the leading library assessment literature and review the best practices for survey design, distribution, and data analysis. We’ll then compare these to our recent experience at the Squamish Public Library, designing and administering the 2013 Community Input Survey, as a means to gather information about our users’ expectations, experiences, and values. Beyond just collecting these data, we’ll also talk about how we incorporated this information into our strategic plan, and the ways in which we’ve acted on this information to date.


Hilary Bloom

Hilary Bloom has been with the Squamish Public Library since 2002, first as a circulation desk staff member and later as children’s librarian and deputy director. After several years of auxiliary work for the library, she became the director of library services in January of 2014... Read More →

Chelsea Jordan-Makely

Chelsea Jordan-Makely is the Public Services Librarian at Squamish Public Library and a firm believer that diligent, continual library assessment is essential to the success of any library system. She has worked in libraries in Tanzania, South Africa, the U.S. and Canada, and has... Read More →

Friday May 22, 2015 11:30am - 12:10pm PDT
Sheraton Vancouver Airport Hotel, Westminster Ballroom 3 7551 Westminster Highway, Richmond, BC